Samsung Electronics is recalling all Galaxy Note 7 smartphones after finding that their device’s battery has the potential to catch fire or explode.
Videos and photographs of charred Note 7 devices began surfacing online shortly after the device’s August release, and Samsung has said in an official statement that the company was able to confirm 35 cases where Note 7s have caught fire or even exploded.
“There was a tiny problem in the manufacturing process, so it was very difficult to figure out,” Samsung Mobile president Dongjin Koh explained during a news conference. “It will cost us so much it makes my heart ache. Nevertheless, the reason we made this decision is because what is most important is customer safety.”
The Note 7 features a 3,500mAh lithium-ion battery, which is designed and manufactured by Samsung. However, due to heavy product demand, Samsung has enlisted third-party companies to help manufacture the battery used in the Note 7. Samsung believes that a faulty battery cell created by one of their third-party suppliers is to blame for the device fires, but the company has refused to name supplier responsible.
“We are currently working with [our battery suppliers] to protect our customers’ safety first and foremost,” noted a Samsung Mobile public relations representative.
Over 2.5 million Note 7s have been sold globally since the device launched 2 weeks ago, and it is estimated that 24 out of 1 million units may include a faulty battery.
No injuries resulting from battery malfunctions have been reported, but the company has decided to pause the sale of all Note 7 devices until the problem is resolved.
Customers who already bought Note 7s will be able to exchange their smartphone for new one in about 2 weeks, Koh estimates.
The recall effects Galaxy Note 7 owners and prospective owners in The United States, South Korea, and 8 other countries. Customers in China will not be effected by the recall and sale suspension, as the company uses a different battery supplier for that market.
GeekGirl World will update this story with Note 7 exchange directions when news of the process becomes available.